Missing Items On A Receiver

Task/Problem Overview

This knowledge base article will cover how to handle the scenario in which you are missing items on a receiver.

If you receive a shipment from a manufacturer where only some of the material on the Purchase Order was delivered, you will bypass the “Fill All Items” -> “Receive All Items” -> “Fill All Items” -> “PutAway All Items” step.

Instead, you will manually enter the quantity and of each line item received. All other steps will remain the same.

• Open Warehouse Manager -> Receiving -> Receivers

Search for the open receiver by the PO number on the packaging list that came with the shipment you are receiving.

Double click the PO to open the receiver. The screen will look like this.

Since the manufacturer only shipped some of the items, manually input the amount received in the “Qty Received” column for each line item

Post Receiver to “Received”

Accept ‘Held for B/O’ prompt if applicable. At this point, the items will be moved in the software into your warehouse into the default receiving bin location or held for backorders bin until you put the items away.A putaway report will print at this time showing you the quantity, item # and putaway location for all the items that you have received. Once the items are put away come back to the software and find the shipper you were working on. Manually enter the quantity of items you physically put away in the “Qty Put Away” column

Post receiver to “PutAway”

Receiving is now complete